If your Vivint thermostat isn’t functioning properly, there are a few steps you can take to resolve the problem. These include checking the batteries, wiring and settings.
If none of those solutions resolves your issue, reach out to Vivint customer support for assistance. They can diagnose the problem remotely and send out a replacement unit if necessary.
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Check the Batteries
If your Vivint Thermostat is malfunctioning, there are a few steps you can take to resolve the issue. One common reason your thermostat won’t turn on is due to dead batteries – try replacing those first!
Replacing your thermostat’s batteries is a relatively straightforward and inexpensive task. Just make sure to purchase the correct type of battery: AA non-rechargeable alkaline cells. Furthermore, inspect them for any signs of corrosion or other damage.
Another possible reason your thermostat might not function properly is due to dirt and grime on its wiring. To clean this off, take apart your thermostat and use canned air or a soft artist brush with canned air; this should restore proper functionality once more.
You may be able to reset your thermostat’s settings by following these simple instructions:
1. Press the side button down and hold for three to four seconds until the “settings” menu appears.
2. Highlight “Reset” and press it twice to confirm you’re reseting your thermostat.
3. After some time has elapsed, the thermostat should restart itself automatically.
4. If your thermostat still won’t turn on, contact Vivint Customer Care and they will send a technician to inspect your home.
5. If your thermostat is hardwired and not receiving power, try manually resetting it.
6. If your thermostat isn’t communicating with your air conditioner, there’s a good chance the security switch on the unit has been tripped or you have burned out a fuse.
7. Vivint subscribers will have a technician come directly to your home and provide tips on how to resolve the problem.
8. If your thermostat isn’t responding to the Vivint app, there could be an Internet connection problem. In this instance, make sure to log out and log back in again for proper operation.
9. If you’re using a smartphone or tablet, make sure you’re connected to a WiFi network that’s reliable and stable. This is especially important if you plan on controlling your thermostat through Vivint app, since that requires strong WiFi signal.
If your thermostat isn’t functioning properly, there could be several causes. These could include:
Check the Wiring
Vivint Thermostats are an excellent way to regulate your home’s temperature, but they can still malfunction for various reasons. Common issues include worn-out batteries, unreliable wiring or misprogramming. Fortunately, there are steps you can take to fix these problems and get your thermostat back up and running smoothly.
First, inspect the wiring. You can do this by taking the thermostat off its mounting plate and inspecting its wiring. If there are any loose wires, you’ll need to reconnect them before mounting it back on the wall.
Once that’s been completed, test the thermostat to make sure it functions correctly. To do this, turn on the circuit breaker.
To reactivate the circuit breaker, press it down completely and then up until you hear it click into the “On” position. Afterwards, your thermostat should work again.
Additionally, make sure the thermostat’s batteries are still functional; if not, you’ll need to replace them. The thermostat uses four AA alkaline batteries so make sure they’re new, non-rechargeable and free from corrosion.
Be sure to observe the polarity markings on each battery holder; this way, you can ensure you insert them correctly.
If you’ve replaced the batteries and your thermostat still won’t turn on, you may need to check the wiring again. This task may prove time-consuming so you may want to combine Solutions C and D together for convenience.
Canned air or a soft artist brush can be used to quickly and effectively clean any dirt or grime from around the thermostat’s wiring. This should solve your issue quickly and without hassle.
After cleaning its wiring, if the thermostat still won’t turn on after all that work, you may need to take it apart and open it again. While this takes more time, the effort is worth making in order to fix your thermostat problems and restore functionality.
If you’re still having issues with your Vivint Thermostat, contact Vivint customer care. They will be able to assist in finding a technician to resolve the problem.
Check the Settings
Thermostats with temperature and humidity sensors help you regulate the indoor environment by adjusting your HVAC (Heating, Ventilating, Air Conditioning) system accordingly. However, some issues can prevent your thermostat from functioning optimally; these include sensor interference, incompatibility with other smart devices, and incorrect battery levels.
To resolve these problems, first check the settings on your Vivint Smart Thermostat. It has various modes such as OFF, HEAT and COOL, plus heat and cool (auto).
To set your thermostat to a specific mode, press the button on the right side once. The thermostat then displays an up and down arrow for selecting from Heat, Cool or Auto (Heat/Cool).
Another way to resolve the problem is by calibrating your Vivint thermostat. Doing so will enable it to read temperature more precisely.
Once your thermostat is set to a specific mode, you can test it using the self-test feature. To run this test, use either up or down arrows to highlight the testing option.
If your thermostat appears to have the correct settings but still won’t turn on, try performing a factory reset on it. To do this, tap the Reset button located on the right side of your thermostat.
In order to guarantee your thermostat works optimally, make sure it’s free from dust, dirt or other particles which could interfere with its ability to monitor indoor temperatures. To remove these impurities, wipe down the sensor area with a soft cloth or compressed air duster.
Finally, ensure your thermostat is placed away from any doors or windows to avoid it reading higher temperatures than the room actually maintains. If you’re still having problems with your thermostat, contact a professional for assistance.
If you’ve exhausted all other options and still can’t resolve the problem with your Vivint thermostat, contact a licensed HVAC professional for assistance. If this doesn’t solve the issue, run a diagnostic test on the thermostat to identify why it isn’t functioning properly.
Contact Vivint
If you’re a Vivint subscriber, their customer support team is available to provide assistance. They’ll either provide instructions on what to do or send a technician out directly to your home to resolve the problem.
Before calling Vivint, make sure all relevant documentation is ready for review. This may include order confirmations, service contracts, warranties, billing statements or any other paperwork associated with your service.
Vivint thermostats often stop working due to dust or dirt in their wiring. To resolve this issue, take out the thermostat and clean it using canned air or a soft artist brush with canned air.
Another potential source of thermostat problems could be dead batteries. To restore functionality, you’ll need to replace all four batteries in the thermostat.
You can also try restoring the thermostat back to its factory settings. This straightforward procedure will restore everything back to its original settings, but you’ll have to reinstall the app and program it again afterward.
If none of the above solutions resolve your problem, it may be time to contact an HVAC expert. They have more expertise and will be able to resolve it more quickly and efficiently than you can do it on your own.
Finally, if your Vivint thermostat’s display screen is giving you trouble, performing a factory reset may help. Simply highlight the “Reset” option and press both side buttons twice.
After doing this, your display screen should come back on and display the current temperature of your home. If not, there may be an issue with either your WiFi network or thermostat’s connection to it.
If you can’t resolve your thermostat problem yourself, reach out to Vivint customer service for assistance. They offer 24/7 telephone support with local area codes available on their website; simply search for your state or province to locate them.
